SOUTHWEST AIRLINES LAUNCHES ENHANCEMENTS TO TRANSFORM CUSTOMER EXPERIENCE AND IMPROVE FINANCIAL PERFORMANCE

Southwest continually reviews Customer expectations. During its quarterly financial results in April, the airline shared that it was studying product preferences and expectations, including onboard seating. In addition to meeting Customer demand, the new amenities are expected to produce additional revenue and strengthen financial performance. Southwest will provide more details on its comprehensive plan to deliver transformational commercial initiatives, improved operational efficiency and capital allocati ...