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A Decade of Excellence: Rocket Mortgage Named #1 for Client Satisfaction in Mortgage Servicing by J.D. Power for the 10th Year
RKTRocket Companies(RKT) Prnewswire·2024-07-25 12:13

Core Insights - Rocket Mortgage has been ranked 1 in client satisfaction for mortgage servicing by J.D. Power for the 10th consecutive year, totaling 22 awards in various categories [1][3][11] - The company has significantly integrated artificial intelligence (AI) into its operations, enhancing client interactions and achieving over 60% first call resolution rates [2][8] - Rocket Mortgage's servicing portfolio reached 511billionwith2.5millionloansservicedasofMarch30,2024[6]ClientExperience−Thecompanyoffersauser−friendlywebsiteandmobileapp,resultingin78511 billion with 2.5 million loans serviced as of March 30, 2024 [6] Client Experience - The company offers a user-friendly website and mobile app, resulting in 78% of clients opting for a paperless experience, compared to the industry average of 30% [4] - Rocket Mortgage's commitment to exceptional service has led to clients returning for subsequent home loans three times more often than the industry average [5] - Client feedback highlighted the expertise and empathy of Rocket's team, reinforcing trust and satisfaction in the homeownership journey [6] Technological Innovations - One of the AI tools, Rocket Logic – Synopsis, utilizes machine learning to enhance client interactions by transcribing calls and capturing important details, projected to save over 45,000 hours annually [8] - The company has closed more than 1.7 trillion in mortgage volume since its inception in 1985, showcasing its significant market presence [15] Company Overview - Rocket Mortgage is the largest retail mortgage lender in the U.S. and is part of Rocket Companies (NYSE: RKT), which includes various fintech brands [10][12] - The company has consistently ranked among the top third of Fortune's "100 Best Companies to Work For" for 21 consecutive years [11][13]