Infosys and ServiceNow Expand AI Collaboration to Revolutionize Service Delivery

Core Insights - Infosys has announced an expanded strategic collaboration with ServiceNow to enhance digital transformation for enterprises, utilizing AI capabilities from the Now Platform and Infosys ESM Café [1][2] Group 1: Collaboration Details - The partnership aims to accelerate ServiceNow implementation for enterprises like First Abu Dhabi Bank (FAB) by approximately 30 to 40 percent, facilitating faster time-to-value [2] - Infosys will provide a comprehensive suite of services, including licenses, services, and implementation of the Infosys ESM Café, which is an AI-powered solution part of Infosys Cobalt [2] - The Infosys ESM Café offers over 70 applications that cover various modules and ServiceNow capabilities, including AI and sustainable digital solutions [2] Group 2: Leadership Statements - Cathy Mauzaize, President of ServiceNow for Europe, Middle East, and Africa, expressed enthusiasm about Infosys leveraging their AI platform for the transformation of financial institutions like FAB, highlighting the collaboration's potential to enhance service delivery and operational efficiency [3] - Umashankar Lakshmipathy, EVP at Infosys, emphasized the importance of their long-standing relationship with ServiceNow and the combined expertise to drive efficiency and continuous service improvement for enterprises [3] Group 3: Company Overview - Infosys is recognized as a global leader in next-generation digital services and consulting, with over 300,000 employees supporting clients in more than 56 countries [4] - The company focuses on enabling clients to navigate digital transformation through cloud and AI, promoting an AI-first core and continuous improvement via digital skills and expertise [4]