Genpact Will Support its Partner Volkswagen Financial Services to Enhance Customer Experience with Generative AI

Core Insights - Genpact has partnered with Volkswagen Financial Services (VWFS) to enhance customer and employee experiences in the automotive finance sector through AI and data-driven solutions [1][2] - The partnership aims to streamline processes and improve competitive differentiation by leveraging AI technologies [1] Group 1: Partnership and Objectives - The collaboration focuses on delivering a personalized and frictionless financing experience for customers by incorporating AI solutions [1] - Genpact will implement AI-powered tools such as Cora Knowledge Assist for customer query resolution and Cora Nudge Coach for agent productivity enhancement [1] Group 2: Operational Enhancements - Genpact plans to expand digital and data innovation within VWFS operations, including intelligent document processing and customer sentiment analysis [2] - The new AI solutions are expected to improve employee performance, reduce paperwork processing times, and proactively address customer requests [2] Group 3: Company Overview - Genpact is a global professional services firm with over 125,000 employees across more than 30 countries, focusing on delivering value through deep industry knowledge and expertise in data, technology, and AI [4]