LivePerson and Sycurio partner to bring frictionless, secure payments to digital customer conversations

Core Insights - The partnership between LivePerson and Sycurio aims to enhance customer experiences by integrating LivePerson's enterprise conversation platform with Sycurio's payment solutions, enabling secure payments within preferred digital channels [1][2] Group 1: Partnership Benefits - The integration is expected to improve compliance adherence by removing contact center agents from the scope of PCI DSS compliance [3] - It will streamline payment processing through automatic validation of payment card data before transactions [3] - The partnership will enhance transaction record accuracy and provide live updates throughout the payment process [3] - Security will be improved as sensitive payment data and personally identifiable information (PII) will not be stored in the contact center environment [3] - The collaboration aims to reduce costs and time associated with maintaining PCI DSS compliance [3] Group 2: Customer Experience Improvements - The partnership is projected to lead to measurable improvements in customer experiences, including increased customer satisfaction (CSAT) scores, reduced average handle time (AHT), and faster first time to resolution (FTTR) [3] - LivePerson's existing customers have reported benefits such as up to 25% boosts in customer satisfaction, 50% decreases in agent attrition, and 30% reductions in operating costs [4] Group 3: Strategic Goals - The collaboration aims to empower enterprises to facilitate secure, compliant conversational commerce at scale, delivering measurable ROI through intelligent orchestration and automation [5] - Sycurio's digital payment solutions are designed to meet customer preferences by providing seamless transactions without the need for channel switching, which can negatively impact customer experiences [4]