Verizon uses AI & machine learning to prevent fiber cuts

Core Insights - Verizon has launched a program to protect its fiber infrastructure ahead of the nationwide Call Before You Dig day on August 11, aimed at preventing damage from accidental cuts during construction and excavations [1][2]. Technology and Innovation - The company is employing advanced artificial intelligence (AI) and machine learning to analyze over ten million 811 dig requests annually, identifying high-risk excavations by considering historical and current activity at the location, as well as the past performance of the excavator [2][3]. - This AI-driven solution is integrated with Verizon's 811 system and has the potential to reduce several hundred fiber cuts each year [2]. Operational Strategy - Verizon's AI strategy focuses on optimizing internal processes, enhancing products and experiences, and establishing AI-based revenue streams through its network's low latency and high bandwidth capabilities [3]. - The proactive approach aims to keep customers connected and minimize costly repairs resulting from fiber damage [3]. Company Overview - Verizon Communications Inc. generated revenues of $134.0 billion in 2023 and serves millions of customers globally, including nearly all Fortune 500 companies [4]. - The company operates over 1 million miles of fiber, enough to wrap around the Earth 40 times, emphasizing the importance of protecting this infrastructure to maintain service continuity [3][4].