Intouch Insight Confirms: DoorDash Leads, Restaurants Beat Out Convenience Stores, and Order Batching Hurts Customer Experience in Third-Party Delivery.

Ottawa, Ontario, Sept. 18, 2024 (GLOBE NEWSWIRE) -- Intouch Insight, a leading customer experience (CX) solutions provider, has released its 2024 Third-Party Delivery Study report. This comprehensive study, released in partnership with Informa Connect, offers valuable insights into the performance of third-party delivery services, highlighting the crucial factors that influence customer satisfaction and the effectiveness of delivery operations for orders placed for made-to-order food from both restaurants a ...