eClerx recognized by Everest Group as Major Contender in Customer Experience Management Services

Core Insights - eClerx Services Ltd has been recognized as a Major Contender in the Customer Experience Management (CXM) Services PEAK Matrix® Assessment 2024 by Everest Group, highlighting its position among top service providers in the industry [1][2] Company Performance and Innovations - eClerx's recognition reflects its strong performance, expertise, and innovative solutions in customer experience management [2] - The PEAK Matrix® assessment evaluates service providers based on revenue, client base, year-over-year growth, scale of operations, technological innovation, service scope, and buyer satisfaction, including customer reference interviews for a balanced evaluation [2] - The company has introduced generative AI-enhanced solutions to improve customer experience, including: - Quality Monitoring Solution, which analyzes customer interactions to enhance experience and optimize contact center performance [3] - Avoidable Truck Roll Solution, which reduces unnecessary technician visits by resolving issues remotely [3] - CareOps Solution, a generative AI-powered bot that efficiently retrieves information from various data sources [3] Upcoming Events - eClerx will host a webinar on October 10 titled "Enhancing the Customer Experience: Analytics and Quality Monitoring Innovations Shaping the Future of Contact Centers" aimed at CX executives [4] Company Overview - eClerx provides business process management, automation, and analytics services to Fortune 2000 enterprises across various sectors, employing over 16,800 people globally [5]