Genpact(G) Prnewswire·2024-09-25 12:05Core Insights - Genpact has formed a strategic partnership with Donegal Insurance Group to enhance the efficiency of its commercial lines underwriting operations [1][2] - The collaboration aims to optimize underwriting processes, improve customer experience, and increase straight-through processing rates [2][3] Company Overview - Genpact is a global professional services and solutions firm with over 125,000 employees across more than 30 countries, focusing on delivering transformative outcomes for clients [5] - The company leverages deep industry knowledge, digital operations services, and expertise in data, technology, and AI to serve leading enterprises, including Fortune Global 500 companies [5] Industry Challenges - Insurers, including Donegal, are facing challenges such as rising customer expectations, increased competition, and complex data management [2] - Inefficient manual workflows have limited capacity and hindered the potential of existing software solutions like Guidewire [3] Partnership Benefits - The partnership is expected to yield significant improvements in underwriting availability and operational efficiency by reducing manual processes and optimizing workflows [2][3] - Genpact's expertise with the Guidewire platform is instrumental in modernizing Donegal's operations, allowing for better policy processing and reduced administrative inefficiencies [3]