Oracle Introduces New AI-Driven Workflows to Help Organizations Automate the Complete Customer Service Lifecycle

New AI-powered capabilities increase service efficiency, reduce time-to-resolution, and improve the customer experience AUSTIN, Texas, Oct. 9, 2024 /PRNewswire/ -- Oracle today announced new AI-powered capabilities within Oracle Fusion Cloud Service and Oracle Fusion Cloud Field Service that help service teams increase productivity, better understand customer issues, and serve their customers more effectively. The latest updates improve customer satisfaction by automatically identifying customer issues, rec ...