Community Health Teams Up With Denim to Scale Conversational AI

Community Health Systems, Inc. (CYH) recently partnered with Denim Health to integrate conversational AI technology into its Patient Access Center (PAC), which handles calls for almost a thousand CYH-affiliated primary care providers. These are responsible for operating more than 25,000 inbound calls every day. The collaboration aims to enhance the patient experience and streamline call center operations. After a successful pilot in late 2023, Community Health deployed Denim Health's AI bot across its PAC t ...