EdgeTI Recognized in the Gartner Hype Cycle for Customer Experience and Monetization in the Communications Industry, 2024

Company Recognition - Edge Total Intelligence Inc (edgeTI) has been recognized for the first time in the Gartner Hype Cycle for Customer Experience and Monetization in the Communications Industry, 2024 [2] - The company is identified as a Sample Vendor in the Digital Twin of a Customer (DToC) category [3] Industry Trends - Improvements in customer experience (CX) and monetization are the top strategic priorities of communications service providers (CSPs) [2] - CSP CIOs and technology leaders are tasked with developing roadmaps to enhance CX and responsiveness to market demands for profitable growth [2] Digital Twin of a Customer (DToC) - DToC is defined as a dynamic virtual mirror representation of a customer that organizations can use to simulate, emulate, and anticipate behavior [3] - DToC helps organizations drive revenue by gaining critical insights into customers, increasing revenue through new data-driven business models, and predicting behaviors to improve product and service success [3] - DToC also improves customer engagement, retention, lifetime value, and company growth while reducing churn, fraud, and product failure [3] EdgeTI's EdgeCore™ Platform - The edgeCore™ Digital Twin platform unites operations support systems (OSS), financial, and marketing data to help CSPs understand CX and product efforts without rehoming data [3] - The platform saves CSPs time and expense by providing a unique solution to manage competition and churn [3] - edgeTI offers demonstrations and free evaluations of its Digital Twin of a Customer benefits to prospective service provider enterprises and innovation teams [3] About EdgeTI - edgeTI provides real-time digital operations software, edgeCore™, which unites multiple software applications and data sources into a Digital Twin experience [5] - The platform helps global enterprises, service providers, and governments improve profitability by uniting insight and action through low-code development and composable operations [5] - edgeCore enables customers to improve margins and agility by transforming siloed systems and data across evolving business, technology, and cross-domain operations [5]