CX360, Inc. Supports FCC Ruling to Require Georouting for Wireless Calls to the 988 Suicide & Crisis Lifeline

Core Viewpoint - The Federal Communications Commission (FCC) has adopted a new regulation for georouting wireless calls to the 988 Suicide & Crisis Lifeline, which will enhance localized care for individuals in crisis and maintain a centralized routing system for the Lifeline [1][2] Company Overview - Mosaicx is a conversational AI pioneer that provides intelligent routing technology to support georouting and call routing for help seekers, ensuring specialized crisis care for diverse communities, including veterans, Spanish speakers, and LGBTQI+ members [1] - The company utilizes cloud-based solutions, conversational AI, machine learning, and natural language processing to automate interactions, enhancing customer and employee satisfaction through advanced voice recognition and digital messaging capabilities [3] Industry Impact - The FCC's decision reflects a commitment to improving the accessibility and efficiency of mental health crisis resources, which Mosaicx supports through its partnership with Vibrant Emotional Health, the administrator of the 988 Lifeline [2]