The Nicor Gas Energy Efficiency Program receives prestigious industry honor

Core Insights - The Nicor Gas Energy Efficiency Program's Community Connection Center (C3) has won the 2024 E Source Achievement in Residential Customer Experience Award, recognizing its unique approach to customer service in energy efficiency and assistance [1][2] Group 1: C3 Program Overview - C3 was launched in 2022 to provide income-eligible customers with energy efficiency and bill payment assistance, as well as support for basic needs [1][2] - The program has facilitated over $18.5 million in energy assistance grants for Nicor Gas customers since its inception [2] - More than 4,500 customers have received free energy efficiency services, and over 5,000 families have been provided with free groceries through the program [2] Group 2: Community Impact - In Illinois, approximately 1.5 million people live at or below the poverty level, representing over 12% of the state's population, highlighting the need for programs like C3 [2] - C3 aims to help customers manage their energy usage, bills, and access critical services such as housing and food [2] Group 3: Company Background - Nicor Gas is one of four natural gas distribution companies under Southern Company Gas, serving over 2.3 million customers in northern Illinois [4] - Southern Company Gas serves approximately 4.4 million natural gas utility customers across four states and engages in various nonutility businesses, including investments in interstate pipelines and natural gas storage [5]