Mastercard Launches First AI Assistant Developed With New In-House Capability

Group 1 - Mastercard has launched a generative AI-powered digital assistant aimed at simplifying the customer onboarding process, marking the first application from its new in-house capability developed in collaboration with Databricks [1][2] - The digital assistant features core functionalities such as a chat-based interface, source management, and continuous learning from human feedback, ensuring it operates under Mastercard's AI and data governance standards [2][3] - The onboarding assistant utilizes Mastercard's existing documentation to automate routine tasks and address customer inquiries during the onboarding process [2][3] Group 2 - The AI agent incorporates feedback from subject matter experts to enhance its continuous learning and accuracy, with plans for further applications on the new infrastructure [3] - Mastercard emphasizes that AI is a critical enabler for its mission to power economies and empower people, reflecting a broader trend of companies across various industries deploying AI assistants for diverse tasks [3]