“智能推送”与“智能客服”亮相，德生科技备受瞩目

Group 1 - The core viewpoint of the articles highlights the advancements in social security services in Guangdong Province, particularly through the integration of AI technologies by Desheng Technology [1][2] - Desheng Technology showcased its "intelligent push" and "intelligent customer service" at the Guangdong social security intelligent management conference, receiving high recognition from provincial and municipal leaders [1] - The company has developed an "AI service engine" to support the digital transformation of social security services in Dongguan, aiming to create a new paradigm of intelligent, efficient, and convenient social security services [1] Group 2 - The "intelligent push" service has transformed the approach to service delivery, shifting from "citizens seeking services" to "services reaching citizens," with 122 service scenarios launched and over 12 million messages successfully pushed since its launch in August 2023 [1] - Desheng Technology's intelligent customer service, upgraded to a new generation model, has addressed public inquiries effectively, achieving a response rate of over 99% with 8.17 million questions answered for 3.43 million users since its launch in April 2021 [2] - Looking ahead, Desheng Technology plans to continue focusing on upgrading and innovating public services, leveraging its "AI service engine" to enhance the precision and intelligence of government services, thereby improving citizens' sense of gain, happiness, and security [2]