SESTEK Becomes Accredited Partner of Five9 to Elevate Contact Center Experience with AI-Powered Solutions

Core Insights - SESTEK has officially partnered with Five9 to enhance customer-agent interactions through AI-powered solutions [1][2][3] - The collaboration aims to integrate SESTEK's advanced conversational technology into the Five9 Intelligent Cloud Contact Center, promoting personalized and efficient customer engagement [2][4] - SESTEK's solutions include Knovvu Conversational Analytics, Knovvu AQM, Knovvu Voice Biometrics, and Knovvu Real-Time Guidance, leveraging a speech recognition engine with over 97% accuracy in English [3] Company Overview - Five9 provides a comprehensive suite of solutions for customer engagement, performance insights, and business outcomes, serving over 2,500 organizations globally [5] - SESTEK specializes in AI-powered automation solutions for customer service, having assisted over 550 enterprise clients across 20 countries since its inception in 2000 [6]