Zheng Quan Shi Bao Wang·2024-11-17 18:07Core Insights - The article highlights a successful intervention by the Shenzhen branch of Bank of Communications in preventing a "screen sharing" fraud case, saving a customer from a potential loss of approximately 300,000 yuan [1] Group 1: Fraud Prevention - The customer, Ms. Liu, received a suspicious call from an unknown number claiming she needed to stop a premium deduction process to avoid extra fees [1] - Following the caller's instructions, Ms. Liu added the fraudster on WeChat and clicked on a link to share her phone screen, which led to further manipulation [1] - The quick response from the bank's customer manager, who identified the scam and guided Ms. Liu to cease contact with the fraudster, was crucial in preventing financial loss [1] Group 2: Customer Service - The bank's staff acted promptly to change Ms. Liu's bank card number and password, demonstrating effective customer service and crisis management [1] - Ms. Liu expressed her appreciation for the professional and meticulous service provided by the bank's staff during the incident [1] Group 3: Social Responsibility - Bank of Communications in Shenzhen emphasizes its commitment to social responsibility by actively working to protect the financial security of the public [1] - The bank plans to enhance financial safety awareness through regular campaigns to combat telecom fraud and safeguard people's assets [1]