Core Insights - Zenvia Inc. reported strong financial performance with double-digit growth in both revenue and profitability, achieving a normalized EBITDA of BRL 135.2 million, which is on track to meet the 2024 guidance [1][21] - The official launch of Zenvia Customer Cloud is a significant milestone aimed at enhancing customer relationships through AI-driven solutions [2][5] Financial Performance - Q3 2024 revenues reached BRL 284.4 million, a 30.1% increase from BRL 218.6 million in Q3 2023, driven by SaaS growth of 16% and CPaaS growth of 37% [4][17] - Non-GAAP Adjusted Gross Profit for Q3 2024 was BRL 102.5 million, up 22.3% YoY, while Non-GAAP Adjusted Gross Margin decreased to 36.0% [4][19] - Normalized EBITDA for Q3 2024 was BRL 41.2 million, a 153.1% increase from Q3 2023, marking the highest quarterly EBITDA in three years [5][20] Customer Metrics - Total active customers stood at 12,152, with a year-over-year decrease of 10.8% due to a client-base cleanup [5][16] - The SaaS segment reported revenues of BRL 87.6 million in Q3 2024, a 16.3% increase YoY, primarily from small and medium-sized businesses [9][10] - The CPaaS segment generated revenues of BRL 196.8 million in Q3 2024, reflecting a 37.4% increase YoY, with a notable temporary spike in volumes from large enterprise customers [12][14] Operational Efficiency - The company has streamlined operations, resulting in a year-over-year reduction in G&A expenses as a percentage of revenue, which decreased to 13.1% from 16.7% [20] - Cash balance at the end of Q3 2024 was BRL 102.7 million, reflecting a focus on cash preservation while ensuring sustainable growth [5][20] Future Outlook - Zenvia reiterated its FY 2024 guidance, projecting revenues between BRL 930 million and BRL 970 million, with a year-over-year growth of 15% to 20% [23]
ZENVIA Reports Q3 2024 and 9M 2024 Results