Coveo expands partnership with SAP to deliver AI capabilities across CX channels from Commerce to Customer Service

Core Insights - Coveo has expanded its partnership with SAP, launching a new SAP endorsed app for SAP Service Cloud, enhancing its previous offering for SAP Commerce Cloud [1][3][6] - The new app integrates AI search and recommendations, allowing businesses to provide personalized experiences across various customer touchpoints [3][4] Company Overview - Coveo is recognized as a leading enterprise AI platform, focusing on AI search and generative AI to enhance user experiences [1][7] - The company emphasizes the importance of delivering relevant content and recommendations to improve customer satisfaction and business outcomes [7][9] Product Features - The Coveo AI Search and Recommendations app is designed to help businesses quickly find relevant products and content within SAP solutions [3][4] - It offers a unified source of truth for shopping and service experiences, integrating with SAP Commerce Cloud and SAP Service Cloud [4][5] Partnership Significance - The endorsement from SAP signifies a high level of quality and security, as SAP Endorsed Apps undergo rigorous testing and certification [2][5] - Coveo's solutions are positioned to support SAP's vision of delivering intelligent enterprise solutions, enhancing the cloud-first strategy [5]