上海银行“社银直联”打造“家门口”的社保服务站

Core Viewpoint - Shanghai Bank is enhancing its social security services through the "Social Security and Banking Direct Connection" initiative, allowing citizens to conveniently handle social security matters at local bank branches [1][9]. Group 1: Service Implementation - Shanghai Bank has integrated the "Social Security and Banking Direct Connection" service at 71 branches, enabling efficient processing of social security tasks for the public [3][6]. - The service allows customers to perform 11 high-frequency personal social security tasks, such as pension inquiries and account changes, using self-service machines [6][8]. - The initiative is designed to alleviate the burden on social security centers by providing local access to essential services [6][9]. Group 2: Target Audience - The service caters to both individual and corporate clients, with specialized areas for businesses to handle more complex social security needs [7][8]. - For corporate clients, Shanghai Bank has established dedicated zones in 22 branches to facilitate services like employment registration and retirement processing [7][8]. Group 3: Customer Experience - The "Social Security Map" has been introduced, allowing customers to locate branches offering social security services, including operational hours and service details [8][9]. - Future plans include integrating the social security map with the bank's queue system to streamline appointment scheduling for social security services [9][10]. Group 4: Commitment to Community - Shanghai Bank is committed to enhancing public service support, aiming to create a comprehensive service system that improves the sense of security and satisfaction among citizens and businesses [10].