PG&E Provides Over $50 Million in Bill Support to Customers Through REACH Program in 2024, Additional CARE & FERA Discounts Available to Qualifying Customers

Core Insights - Nearly 58,000 PG&E customers received over 50 million in financial assistance through the REACH program in 2024, with encouragement for eligible customers to apply for additional support programs like CARE and FERA [1][4] - PG&E contributed 55 million to expand the REACH program benefits, increasing maximum customer bill credits from $500 to$2,000 and allowing a larger pool of income-eligible customers to qualify for a 3-to-1 match on bill payments [2] - The REACH program funding was fully utilized by September 2024, with plans to reopen in January 2025 at a standard benefit level of up to 300 per household per year [3] CARE & FERA Programs - The CARE program offers a monthly discount of 20% or more on gas and electricity bills, while FERA provides an 18% discount on electricity for households of three or more [6] - In 2023, CARE and FERA programs collectively reduced customer bills by nearly 1 billion [4] Other Assistance Programs - PG&E also administers the Low Income Energy Assistance Program (LIHEAP), which has provided nearly $49 million to over 58,000 customers this year, offering one-time payments up to$1,000 for past due bills [5] - The Arrearage Management Plan (AMP) is available for eligible residential customers as a debt forgiveness plan [5] Customer Application and Funding Distribution - The largest number of approved applications and funding for REACH and REACH Triple Match were distributed across five counties, with specific funding amounts detailed for each county [7][8]