Can NICE's WFM Solution Boost Maxicare's CX and Push the Stock Higher?

Nice (NICE) recently announced that Maxicare, a leading Health Maintenance Organization in the Philippines, has significantly enhanced its contact center operations by fully leveraging NICE Workforce Management (WFM). The collaboration has empowered agents and improved customer experience (CX) by eliminating silos and streamlining processes across multiple BPO partners.  With data-driven insights and optimized workflows, Maxicare has improved key performance metrics, including average handle time, response ...