360 Broadband and GOCare Collaborate to Deliver Exceptional Digital Customer Experiences

Core Insights - GOCare has partnered with 360 Broadband to enhance customer experience management through its digital experience platform [1][2] - The integration of GOCare's solution with Sonar Software and Calix Cloud aims to optimize digital customer engagement and operational efficiency for 360 Broadband [2][3] Company Overview - GOCare specializes in providing software solutions for the broadband and utility industries, offering a comprehensive digital experience platform and various functionalities [4] - 360 Broadband focuses on delivering reliable broadband services to rural communities in southeast Oklahoma and northeast Texas, with a commitment to expanding its coverage area [5] - Calix, Inc. offers a broadband platform and managed services to help service providers streamline operations and enhance subscriber engagement [6][7] - Sonar Software provides cloud-based BSS & OSS solutions for ISPs, enabling improved data visibility and operational efficiency [9] Technology Integration - The GOCare Digital Experience Platform (DXP) includes modules such as GOCare Messenger, Connect, Outage Management, and Pulse, which will be integrated into 360 Broadband's existing systems [2] - This integration allows for automated notifications, self-help solutions, and real-time analytics, enhancing customer engagement and operational scalability [2][3] Industry Trends - The broadband industry is increasingly recognizing the importance of digital communication channels to meet consumer demand and improve operational efficiencies [3] - Customer experience is identified as a key differentiator in the broadband sector, with companies like GOCare supporting service providers in delivering exceptional service [3]