PSE&G ranked No. 1 for Both Gas and Electric Utility Residential Customer Satisfaction in the East among Large Utilities by J.D.

Core Insights - Public Service Electric & Gas (PSE&G) has been recognized by J.D. Power as the top utility for residential customer satisfaction in both electric and gas service categories for 2024, marking the second consecutive year for this dual recognition [1][5] Customer Satisfaction Rankings - In the Residential Electric study, PSE&G achieved the top ranking in all measured categories including power quality and reliability, customer care, billing and payment, corporate citizenship, price, and communications, reflecting the company's investment in infrastructure and innovation [2] - PSE&G also secured the top position for residential gas customer satisfaction in the East Large region, excelling in reliability, billing, and communications [3] Commitment to Excellence - The recognition from J.D. Power is based on feedback from residential customers, highlighting the dedication of PSE&G employees to customer service excellence [4] - PSE&G's legacy of customer satisfaction is further solidified by previous awards in 2023 and 2022 for both residential and business electric customer satisfaction [5] Future Focus - PSE&G aims to enhance customer experience through investments in advanced technologies, clean energy initiatives, and infrastructure improvements to meet evolving customer needs [6]