Vontier's Driivz extends its offering to provide Call Center and Network Operation Center (NOC) Services

Core Insights - Driivz, a Vontier company, has launched a new end-to-end service solution for Level 1 and Level 2 support services aimed at EV charge point operators, addressing the industry's need for improved performance and customer care globally [1][3] Industry Context - The EV charging industry is facing challenges, with a recent Harvard Business School study indicating that U.S. charging stations have an average reliability score of only 78%, meaning 20% of stations are non-functional [3] - New regulations in the U.K. require public charge point operators to provide a 24/7 customer help line, reflecting the growing demand for enhanced customer experiences in the EV charging sector [3] Service Offering Details - The new service includes a 24/7 international call center capable of supporting over 30 languages, staffed by more than 150 trained agents who can troubleshoot various issues related to EV charging [2][4] - Driivz's Level 2 charging support is facilitated through Konect's Network Operations Center, which offers proactive monitoring and remote issue resolution for charging sites [4] Company Commitment - The CEO of EVolve emphasized the company's dedication to the success of charge point operators, highlighting the importance of driver satisfaction and operational transparency in the new service offering [5] Company Overview - Driivz is recognized as a leading global software supplier for EV charging operators, managing over a hundred thousand public chargers and millions of events for EV drivers across 32 countries [6][7]