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Albertsons Doubles Down on Digital; Eyes Growth Despite Merger Setback
ACIAlbertsons Companies(ACI) PYMNTS.com·2025-01-08 18:55

Financial Performance - Third-quarter net sales increased by 1.2% to 18.77billion,withidenticalsalesgrowingby218.77 billion, with identical sales growing by 2% and digital sales rising by 23% [1] - The company expects substantial growth in its digital business [1] Digital Transformation - Albertsons' digital transformation focuses on leveraging customer data through eCommerce, loyalty programs, pharmacy, and mobile app integration [2] - The revamped loyalty program has driven higher engagement and increased spending [2] - The company has invested heavily in digital transformation, customer engagement, and operational efficiency [4] - The mobile app personalizes customer experiences and streamlines services, both in-store and online [5] - Investments in technology infrastructure aim to save 1.5 billion over the next few years [6] Customer Engagement and Loyalty - Albertsons has driven customer growth through digital connections and enhancing the customer value proposition [5] - The fully integrated app helps capture opportunities and drives loyalty growth, particularly in pharmacy and health penetration [6] - The company aims to engage customers digitally through real-time coupons and shopping list assistance [6] Operational Efficiency and Productivity - Albertsons has consistently delivered productivity, focusing on cost-effective practices and innovation [7] - The company has expanded its retail media network, creating personalized marketing solutions for suppliers and partners [7] Future Growth and Competition - Despite challenges from competitors like Walmart, Albertsons is optimistic about capturing new customers and increasing wallet share with existing ones [8] - The company aims to accelerate growth rates and elevate performance to compete with the best in the industry [9] - 50 million households shopped with Albertsons in the past 12 months, indicating strong customer value perception [3]