Malbek Accelerates Growth with New Chief Customer Officer Appointment and Launch of Innovative Customer Success Program

Company Announcement - Malbek appoints Jaime Slocum as Chief Customer Officer to lead the Customer Experience function amid rapid global expansion [1] - Jaime Slocum brings over 20 years of SaaS experience, primarily in Contract Lifecycle Management (CLM) and Learning Management System (LMS), and has been instrumental in building Malbek into a best-in-class customer experience organization [2] Customer Success Strategy - Malbek introduces the Malbek 360° methodology, a holistic approach to customer success that includes specialized expertise, platform activation, seamless adoption, and continuous innovation [3] - The methodology aims to ensure customers maximize their CLM investment and achieve long-term success and continuous value realization [3] - Malbek's customer-first approach has resulted in a 120% customer retention rate and a 96% customer satisfaction rating [4] Industry Impact - Malbek is at the forefront of the digital contracting revolution, leveraging continuous innovation, AI technology, and a highly configurable platform to increase efficiency and drive meaningful impact globally [4] - The company is disrupting traditional CLM technologies with its ease of use, robust workflows, and customer-centric approach [4] Customer Testimonials - Malbek's customer-centric approach has been validated by strong customer testimonials across major review platforms, including G2, SoftwareReviews, and Gartner Peer Insights [3]