New Customer Success Index Report from Gainsight Reveals How AI is Reshaping CS Strategies

CS Index Report from Gainsight and Benchmarkit Explores Expansion of CS Beyond B2B Tech, with AI and Digital Tools Playing Key RolesSAN FRANCISCO, Jan. 09, 2025 (GLOBE NEWSWIRE) -- Gainsight, the leading insights-driven, post-sales solution provider, today announced that AI adoption in Customer Success is shifting from experimental to essential, as more than half (52%) of CS teams are now incorporating AI into their workflows, using tools that strengthen early warning systems, automate processes, and provid ...