Core Insights - Zenvia is entering a new strategic cycle focused on accelerating the growth of its Zenvia Customer Cloud, a unified customer experience solution [2][7] - The company aims to divest non-core assets to optimize its capital structure and concentrate on its new core business [5][7] Company Overview - Zenvia has been a leader in customer experience SaaS in Latin America for 21 years, with a mission to revolutionize customer interactions [2][9] - The Zenvia Customer Cloud integrates all stages of the customer journey, utilizing AI tools to personalize interactions [3][4] Financial Performance - In 2024, Zenvia Customer Cloud generated estimated revenues between R$180 million and R$200 million, with a projected growth of 25% to 30% in 2025 [4] - The gross margin for this operation is expected to be between 68% and 70%, with a positive EBITDA margin [4] Operational Changes - The company is implementing a workforce reduction of approximately 15%, expected to save between R$30 million and R$35 million in 2025 [6] - The new unified operating model will enhance automation and AI utilization, streamlining operations and simplifying the company's structure [6]
Zenvia Announces New Strategic Cycle