ServiceNow to Acquire Cuein to Enhance AI Agents

ServiceNow plans to further the development of its artificial intelligence agents by acquiring Cuein.Cuein’s experience in AI native conversation data analysis and insights will enhance the ability of ServiceNow’s AI agents to understand and process data from customer interactions, transforming that data into actionable insights, the companies said in a Friday (Jan. 17) press release.ServiceNow signed an agreement to acquire Cuein and expects to close the transaction during the first quarter, according to t ...