Oracle AI Agents Help Sales Teams Create More Meaningful Customer Connections

Oracle's New AI Capabilities in Cloud Sales - Oracle announced new AI agents and generative AI capabilities within Oracle Fusion Cloud Sales to enhance customer engagements and accelerate sales processes [1] - The new AI capabilities leverage connected data from finance and supply chain to create personalized, contextually relevant experiences for each account [1] - These capabilities are part of Oracle Fusion Cloud Customer Experience (CX) and are available to customers immediately [1] Impact on Sales Processes - Sales processes have become overcomplicated, with sales teams struggling to find time for meaningful customer communication due to administrative and complex tasks [2] - The new AI agents and generative AI capabilities eliminate rigid and time-consuming tasks, enabling sales teams to boost productivity and create more impactful customer connections [2] - Gartner predicts that by 2026, B2B sales organizations using generative-AI-embedded sales technologies will reduce time spent on prospecting and customer-meeting prep by over 50% [3] Features of Oracle Cloud Sales AI - Customer Engagement Agent: Streamlines customer communication by generating customer-ready emails and allowing tone adjustments for specific audiences [6] - Customer Records Agent: Maintains up-to-date account activity records, summarizes recent activity, organizes meeting notes, and proofreads/reformats notes for team collaboration [6] - Customer Intelligence Assistant: Provides a holistic account overview by summarizing recent activity, current sentiment, and contract status using end-to-end data from sales, finance, and supply chain [6] - Multilingual Support: Enables seamless global customer interactions through embedded generative AI translation capabilities [6] Oracle Cloud CX Overview - Oracle Cloud CX is part of the Oracle Fusion Cloud Applications Suite, leveraging AI to help organizations create, manage, serve, and nurture lasting customer relationships across marketing, sales, and service [3] - Embedded AI acts as an advisor and assistant, analyzing connected data across marketing, sales, and service to enhance operational efficiency and improve customer experiences [3]