Core Insights - PHH Mortgage has launched an AI assistant named LASI to enhance client experience on its LoanSpan platform [1][2] - LASI aims to simplify data access and provide personalized responses to client queries [2] - The introduction of LASI reflects PHH's commitment to leveraging technology for improved client services [2] Company Overview - Onity Group Inc. is a leading non-bank financial services company, providing mortgage servicing and origination solutions through its brands, including PHH Mortgage and Liberty Reverse Mortgage [3] - PHH Mortgage is one of the largest servicers in the U.S., offering various servicing and lending programs [3] - The company has been operational since 1988 and has a global presence with offices in the U.S., U.S. Virgin Islands, India, and the Philippines [3] Product Features - LASI can retrieve answers from numerous documents, including policies, user manuals, and client communications [5] - The AI assistant understands unstructured questions and provides detailed responses, eliminating the need for manual searches [5] - LASI includes security measures to protect sensitive information and can escalate queries to PHH's Client Relations team [5] Platform Enhancements - LoanSpan underwent a comprehensive upgrade in 2023 to improve user interface and add self-service tools [2] - The platform serves as a "one-stop shop" for clients, offering insights into loan and customer data [2]
PHH Mortgage Enhances Proprietary Client Technology With AI Assistant