PTC Launches ServiceMax AI, a Generative AI-Powered Field Service Assistant

Core Insights - PTC has launched ServiceMax AI, a field service management assistant powered by generative artificial intelligence (GenAI) to enhance technician productivity and streamline service operations [1][2][6] - The new AI capabilities allow technicians to automate documentation, scheduling tasks, and receive proactive maintenance recommendations based on comprehensive asset history [1][6] Company Overview - PTC is a global software company headquartered in Boston, Massachusetts, with over 7,000 employees and more than 30,000 customers worldwide [4] - The company focuses on enabling manufacturers and product companies to digitally transform their design, manufacturing, and service processes [4] Technology and Features - ServiceMax AI utilizes extensive field service expertise and GenAI technology to modernize workflows and improve technician experiences [2][6] - The solution intelligently searches manuals, troubleshooting guides, and service history to provide answers to technician inquiries and recommend service resolutions [6]