Introducing iX Hello™2.0: Smarter multi-modal customer facing assistants that are easy to create, customize and integrate across the enterprise

Core Insights - Concentrix Corporation has launched iX Hello 2.0, a customizable AI solution designed to enhance customer engagement across enterprises [1][3] - The new platform includes features such as multi-modal bots, appointment booking tools, and order status trackers, which can be deployed quickly [1][3] - Concentrix emphasizes its extensive experience with over 2,000 clients to create effective solutions that simplify customer interactions [3][4] Product Features - iX Hello 2.0 offers smart and responsive capabilities, providing high-quality self-service answers while continuously improving customer experiences [7] - The platform is accessible from various engagement channels, including webchat, voice, SMS, smart devices, and applications [7] - It is designed for easy setup with pre-built AI app blueprints and can integrate with major enterprise systems like Salesforce, Microsoft, AWS, and Workday [7]