Core Viewpoint - The Chongqing Gas Group has been found to have serious issues regarding gas billing practices, leading to a proposed fine of 8.1 million yuan due to violations of consumer rights and inadequate rectification measures [1][3]. Group 1: Issues Identified - The company has not effectively addressed the irregularities in meter reading cycles, with 7.54% of cycles being either less than 25 days or exceeding 90 days from May 2024 to January 2025, causing inconsistent billing for consumers [2]. - There are frequent occurrences of unauthorized estimations and incorrect readings, with 227,200 households having their gas usage estimated as zero for the first two months of 2025, leading to unexpected billing amounts [2]. - The workforce for meter reading remains insufficient, with an average of over 4,500 households assigned to each meter reader monthly, despite an increase of 607 meter readers since April 2024 [2]. Group 2: Regulatory Actions - The Chongqing Market Supervision Administration plans to impose a fine of 8.1 million yuan on the Chongqing Gas Group for failing to rectify issues and violating consumer protection laws [3]. - A special task force will be established to oversee a three-month rectification process within the company, ensuring compliance and accountability for responsible personnel [3]. - Continuous efforts will be made by regulatory bodies to enhance oversight and address systemic issues within the gas sector [3].
侵犯消费者合法权益 重庆燃气集团被罚810万元