SPECTRUM BUSINESS LAUNCHES NEW FLEXIBLE PACKAGES AND FREE INTERNET SPEED LIFTS

Core Insights - Spectrum has launched a series of enhancements for its Spectrum Business customers, including new pricing, faster internet speeds, and an extended Customer Commitment to small businesses [2][4][6] Group 1: Customer Commitment - The Customer Commitment, first introduced for residential customers, now extends to small business customers, promising reliability, transparency, and exceptional service [7][8] - The Commitment includes a money-back guarantee if service expectations are not met, ensuring customer satisfaction [8][15] Group 2: New Offerings - New small business customers can access Spectrum Business Internet starting at 500 Mbps for $40/month when bundled with two other services, with a three-year price guarantee available for higher speeds [5][6] - Current Spectrum Business Ultra Internet customers will receive a free speed increase from 600 Mbps to 750 Mbps [5][6] Group 3: Service Features - Spectrum promises 100% connectivity, offering credits for service outages lasting over two hours, excluding certain exceptions [9] - The company emphasizes exceptional customer service, clear pricing, and continuous improvement based on customer feedback [10][11] Group 4: Company Overview - Spectrum, a service of Charter Communications, provides advanced communication services to nearly 57 million homes and businesses across 41 states [13] - The company is committed to expanding its network to reach underserved areas, aiming to deliver multi-gigabit speeds in the future [15]