New Vonage Research Highlights Continued Rise of AI and Its Impact on CX

As demand for and adoption of AI-fueled capabilities grow, annual Global Customer Engagement Report data reveals opportunities to enhance CX and address common customer challengesHOLMDEL, N.J., Feb. 20, 2025 /PRNewswire/ -- Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson (NASDAQ: ERIC), has released its Global Customer Engagement Report 2025. Now in its 13th year, this year's annual report outlines data and insights into custo ...