Freshworks and Unisys Join Forces to Transform IT Service Management for Mid-Market and Enterprise Companies

Core Insights - Freshworks has announced a strategic partnership with Unisys to resell its IT Service Management (ITSM) solutions, including Freshservice and Device42, targeting the mid-market segment [1][2] - The collaboration aims to provide a fresh approach to IT services, focusing on ease of use and rapid deployment to enhance customer experiences [2][4] - Unisys, as a large-scale Managed Service Provider (MSP), will leverage its global presence and expertise to support Freshworks' expansion into mid-size and large enterprise markets [2][4] Company Overview - Freshworks Inc. is recognized for its people-first AI service software, serving over 72,000 companies, including notable clients like American Express and Sony [6] - Unisys is a global technology solutions provider with a diverse portfolio, including cloud, AI, and digital workplace solutions, operating in over 120 countries [7] Partnership Impact - The partnership is expected to enhance the operational capabilities of clients by delivering innovative ITSM solutions, thereby driving significant value [4] - A recent success story includes a U.S. midsized industrial company that transitioned to Freshservice from its previous ITSM provider, achieving a live deployment in under 12 weeks [3]