Teladoc Health Connects Digital & Community Providers to Deliver Next Generation of Virtually Integrated Care

Core Insights - Teladoc Health has announced enhancements to its Prism care delivery platform, aimed at improving coordination between digital and in-person care teams, ultimately driving better health outcomes [1][2] Group 1: Platform Enhancements - The new capabilities of the Prism platform include advanced referrals to Teladoc's digital and in-person care partners, enhancing the value of virtual care visits through data insights [1][2] - The platform now features a patent-pending machine learning algorithm that matches members with available state-licensed clinicians within minutes, resulting in 90% of virtual urgent care visits occurring within thirty minutes of a request [3] - New AI-enabled clinical transcription tools have been introduced to help care teams capture and structure notes in real time, improving documentation efficiency [5] Group 2: Impact on Care Teams - The enhancements empower care teams with data and responsible AI, improving the provider experience and increasing the value of each virtual care visit [2] - Teladoc's care team referrals to other clinically appropriate services have increased by 40% year over year, facilitated by the new technology [5] - The platform now allows for seamless referrals to Teladoc's Connected Care Partners, enhancing the ability of coaches and clinicians to view member eligibility [5] Group 3: Market Reach - More than 93 million Americans have access to at least one Teladoc Health product or service through their health plan or employer, showcasing the platform's extensive reach [2]