All 15 Maplewood Senior Living Communities and Inspῑr Carnegie Hill Receive Reputation.com's Esteemed Awards

Core Insights - Maplewood Senior Living has been recognized with the 2025 Reputation Awards for its commitment to resident-centered care, achieving exceptional satisfaction scores from residents and families [2][4] - The company operates 16 senior living communities across the East Coast and Midwest, with its flagship location, Inspīr Carnegie Hill, located in Manhattan, NY [1][7] - The Reputation Score, which evaluates customer experience, has seen Maplewood communities achieving scores of 800+ and even 900+, indicating a strong dedication to customer service and brand trust [4][5] Company Achievements - All Maplewood communities have received top honors from Reputation.com, with five communities achieving scores of 900+ and several others scoring 800+ for the first time [1][6] - The flagship location, Inspīr Carnegie Hill, has maintained its 800+ score for the second consecutive year, showcasing consistent performance in customer satisfaction [6] - The company emphasizes the importance of personalizing experiences and fostering meaningful connections, which has led to thousands of positive interactions and testimonials from residents and families [2][4] Industry Context - The Reputation Awards, established in 2021, recognize companies that excel in customer experience, with a focus on collecting and applying consumer feedback to enhance service delivery [4][5] - The evaluation criteria for the Reputation Score include review sentiment, volume, response rate, social engagement, and search impressions, highlighting the importance of managing online customer feedback [5]