LivePerson(US:LPSN) Prnewswireยท2025-03-05 21:14Core Insights - LivePerson reported total revenue of $73.2 million for Q4 2024, a decrease of 23.3% year-over-year due to customer cancellations and downsells [2][6] - The company signed 39 deals in total during the fourth quarter, including 30 expansions and renewals, and 9 new customers [3][6] - Adjusted EBITDA for Q4 2024 was $8.1 million, an increase from $3.7 million in Q4 2023 [7] Financial Performance - Net loss for Q4 2024 was $112.1 million, or $1.27 per share, compared to a net loss of $40.5 million, or $0.48 per share, in Q4 2023 [6][26] - Adjusted operating income for Q4 2024 was $1.0 million, compared to an adjusted operating loss of $4.0 million in Q4 2023 [6] - Cash and cash equivalents at the end of Q4 2024 were $183.2 million, down from $210.8 million at the end of Q4 2023 [9] Strategic Developments - The CEO highlighted 2024 as a transformative year for LivePerson, emphasizing progress in go-to-market capabilities and product innovation [4] - The CFO noted increasing demand for AI agents and orchestration, indicating a positive trend for the company in 2025 [5] - The company expects total revenue for Q1 2025 to range from $63 million to $65 million, representing a year-over-year decline of 24% to 26% [11] Revenue Breakdown - For Q4 2024, hosted services revenue was $60.2 million, down from $78.6 million in Q4 2023, while professional services revenue was $12.99 million, down from $16.87 million [13] - For the full year 2024, total revenue was $312.5 million, compared to $402.0 million in 2023 [26] Future Guidance - For the full year 2025, total revenue is expected to range from $240 million to $255 million, reflecting a year-over-year decline of 18% to 23% [12] - Adjusted EBITDA for the full year 2025 is projected to range from $(14) million to $0 million [12]