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LivePerson Announces Fourth Quarter 2024 Financial Results
LPSNLivePerson(LPSN) Prnewswire·2025-03-05 21:14

Core Insights - LivePerson reported total revenue of 73.2millionforQ42024,adecreaseof23.373.2 million for Q4 2024, a decrease of 23.3% year-over-year due to customer cancellations and downsells [2][6] - The company signed 39 deals in total during the fourth quarter, including 30 expansions and renewals, and 9 new customers [3][6] - Adjusted EBITDA for Q4 2024 was 8.1 million, an increase from 3.7millioninQ42023[7]FinancialPerformance−NetlossforQ42024was3.7 million in Q4 2023 [7] Financial Performance - Net loss for Q4 2024 was 112.1 million, or 1.27pershare,comparedtoanetlossof1.27 per share, compared to a net loss of 40.5 million, or 0.48pershare,inQ42023[6][26]−AdjustedoperatingincomeforQ42024was0.48 per share, in Q4 2023 [6][26] - Adjusted operating income for Q4 2024 was 1.0 million, compared to an adjusted operating loss of 4.0millioninQ42023[6]−CashandcashequivalentsattheendofQ42024were4.0 million in Q4 2023 [6] - Cash and cash equivalents at the end of Q4 2024 were 183.2 million, down from 210.8millionattheendofQ42023[9]StrategicDevelopments−TheCEOhighlighted2024asatransformativeyearforLivePerson,emphasizingprogressingo−to−marketcapabilitiesandproductinnovation[4]−TheCFOnotedincreasingdemandforAIagentsandorchestration,indicatingapositivetrendforthecompanyin2025[5]−ThecompanyexpectstotalrevenueforQ12025torangefrom210.8 million at the end of Q4 2023 [9] Strategic Developments - The CEO highlighted 2024 as a transformative year for LivePerson, emphasizing progress in go-to-market capabilities and product innovation [4] - The CFO noted increasing demand for AI agents and orchestration, indicating a positive trend for the company in 2025 [5] - The company expects total revenue for Q1 2025 to range from 63 million to 65million,representingayear−over−yeardeclineof2465 million, representing a year-over-year decline of 24% to 26% [11] Revenue Breakdown - For Q4 2024, hosted services revenue was 60.2 million, down from 78.6millioninQ42023,whileprofessionalservicesrevenuewas78.6 million in Q4 2023, while professional services revenue was 12.99 million, down from 16.87million[13]−Forthefullyear2024,totalrevenuewas16.87 million [13] - For the full year 2024, total revenue was 312.5 million, compared to 402.0millionin2023[26]FutureGuidance−Forthefullyear2025,totalrevenueisexpectedtorangefrom402.0 million in 2023 [26] Future Guidance - For the full year 2025, total revenue is expected to range from 240 million to 255million,reflectingayear−over−yeardeclineof18255 million, reflecting a year-over-year decline of 18% to 23% [12] - Adjusted EBITDA for the full year 2025 is projected to range from (14) million to $0 million [12]