Spotify says it's fixing the bug that caused Premium users to hear ads

Core Insights - Spotify is experiencing an issue where some paid Premium subscribers are encountering ads while trying to play music, which contradicts their ad-free experience expectation [1][2] - The company is investigating the problem and has acknowledged that it is different from a previously reported bug [1] - A small number of users are affected, and while a fix has been deployed, users are still facing issues and are being advised to try workarounds [2] User Experience - Premium users have expressed frustration as they are paying for an ad-free service but are still hearing ads [2] - Suggested solutions, such as logging out and back in, have not resolved the issue for many users [2][3] - Some users have requested refunds due to not receiving the upgraded experience they paid for [3] Competitive Landscape - The issue with Spotify's Premium tier comes as the company plans to launch new subscription tiers, including a "superfan" offering in partnership with WMG [4] - Competitor YouTube has introduced a Premium Lite subscription at $7.99 per month, which offers ad-free videos but does not include access to YouTube Music or other features [5]