Recognizing the Best in Automotive Retail: Cars.com 2025 Dealer of the Year Awards

Core Insights - Cars.com announced the winners of its Dealer of the Year Awards, recognizing top automotive dealers in North America based on over 1.3 million consumer reviews from 2024 [1][2] - Subaru, Acura, and Volvo were highlighted as the highest-rated brands, reflecting their strong overall reputation and consumer trust [9] Dealer Awards - The Dealer of the Year Awards are based on key metrics such as average star rating, total number of reviews, and dealer responsiveness to reviews [10] - Nearly 90% of the winning dealers actively respond to consumer reviews, compared to only 45% of non-winning dealerships, indicating a strong correlation between responsiveness and dealer success [2] Brand Reputation - Cars.com evaluates brand reputation across six categories: pricing transparency, trade-in experience, transaction speed, financing experience, review responsiveness, and vehicle inquiry responsiveness [9] - Subaru, Acura, and Volvo emerged as the top brands in terms of overall review ratings, showcasing their commitment to consumer experience [9] Consumer Insights - The platform emphasizes the importance of local dealerships in providing excellent consumer experiences, which are crucial for the automotive industry's success [2] - With over 13 million reviews available, Cars.com enables consumers to select the best dealerships while providing insights for dealers to improve operations [2]