AudioCodes Expands Its Live Offering with AI-Powered Value-Added Services

Core Insights - AudioCodes is expanding its Live offering with AI-powered value-added services aimed at enhancing customer experience (CX) and employee experience (EX) for enterprises [2][4] - The new services are delivered securely from the cloud and complement existing certified voice calling services for platforms like Microsoft Teams, Webex, and Zoom [2][7] Group 1: New Offerings - The initial suite of AudioCodes Live value-added services includes Voca CIC, Meeting Insights, and Interaction Insights [7][8] - Voca CIC is an AI-first omnichannel contact center solution specifically designed for Microsoft Teams [8] - Meeting Insights is a generative AI-powered solution aimed at improving meeting productivity [8] - Interaction Insights provides cloud-based compliance recording and interaction analytics [8] Group 2: Service Delivery and Benefits - All services are delivered via the AudioCodes Live Platform, which supports Multi-CaaS environments and includes advanced service automation and AI-based monitoring tools [3][7] - The Live Platform enables service providers and channel partners to accelerate customer onboarding, reduce costs, and significantly decrease time to revenue [3][7] - Services are offered on a per user, per month subscription basis, which helps lower the total cost of ownership (TCO) for enterprises [7] Group 3: Market Position and Strategy - In a competitive enterprise communications market, service providers must offer innovative services that deliver significant business value [4] - AudioCodes aims to unlock new revenue opportunities and increase margins through the automated delivery of AI-powered solutions [4][9] - The company serves a global clientele, including 65 Fortune 100 companies, enhancing productivity and collaboration through its comprehensive range of products and services [9]