ServiceNow(NOW) The Motley Fool·2025-03-12 18:28Core Viewpoint - ServiceNow's stock experienced a 4% increase following the release of its latest software platform, which enhances AI agent capabilities, positively impacting investor sentiment [1][2]. Group 1: Software Platform Release - ServiceNow launched its new software platform named Yokohama, featuring preconfigured AI agents that allow users to create and manage their own agents [3]. - The new platform enables coordination of thousands of AI agents across various business functions, including customer relationship management, IT, HR, and finance [5]. Group 2: AI Agent Capabilities - AI agents are anticipated to autonomously resolve 80% of customer service issues by 2029, potentially leading to a 30% reduction in operational costs [4]. - The demand for AI solutions that enhance productivity at scale is increasing among enterprise leaders, as stated by ServiceNow's chief product officer [5]. Group 3: Economic Context - The stock price increase may also be attributed to a softer-than-expected inflation report, with the consumer price index rising 2.8% in February, down from 3% in January [6]. - Investors are reacting positively to the inflation news amid concerns over economic stability due to tariff threats from the Trump administration [6][7].