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刚刚!中国移动、中国联通、中国电信,紧急回应!
600050China Unicom(600050) 证券时报网·2025-03-16 12:50

Core Viewpoint - The three major telecom operators in China have collectively responded to media reports regarding issues in telephone marketing practices, emphasizing their commitment to self-examination and improvement in service quality [1][2][3]. Group 1: Company Responses - China Mobile has initiated a targeted self-examination in response to the reports, pledging to uphold customer interests and improve service quality by addressing any identified issues [2]. - China Unicom has also expressed its commitment to a thorough self-check, promising to rectify any problems found and to standardize telephone marketing practices to ensure transparency for consumers [3]. - China Telecom has stated its intention to conduct a comprehensive self-assessment and to strengthen marketing service standards, ensuring that user rights are protected [3]. Group 2: Industry Context - The telecom industry is currently undergoing significant reforms and modernization efforts, with a focus on addressing consumer complaints related to misleading marketing practices and ensuring compliance with regulations [4][5]. - A recent investigation by Xinhua News Agency highlighted various deceptive marketing tactics used by telecom operators, including misleading offers and hidden fees, which have led to numerous consumer complaints [6][7]. - Experts have called for improved legal regulations and better management practices within telecom companies to address the persistent issues in marketing and enhance service quality [7].