AudioCodes announces Microsoft Teams Phone extensibility for its AI-first Voca Conversational Interaction Center

Core Insights - AudioCodes has announced that its Voca Conversational Interaction Center (Voca CIC) now supports Microsoft Teams Phone extensibility, enhancing integration between CCaaS and Teams [2][3][6] - The integration aims to provide a seamless experience for contact center operations, ensuring standardized provisioning and reliable connections between customers, agents, and Teams users [3][5][7] Company Overview - AudioCodes is a leading vendor of advanced communications software and products, focusing on digital workplace and customer experience solutions [12] - The company has a long-standing partnership with Microsoft, having supported various enterprise voice solutions over the past decade [4][8] Product Features - Voca CIC is an AI-first, Teams-certified omnichannel contact center built on Azure, designed to unify contact center solutions with Teams communications [3][5] - The new Teams Phone extensibility feature enhances reliability and efficiency, providing a fully Azure-native approach [4][7] - Key advantages include simplified provisioning and management, direct integration with Teams Phone, and access to Azure and AI services for intelligent routing and analytics [7][8] Industry Impact - The announcement of Teams Phone extensibility represents a significant milestone in the evolution of Teams contact center solutions, introduced at Enterprise Connect 2025 [9] - The integration is expected to simplify deployment for customers and enhance customer engagement capabilities using Teams Phone [8][9]