Western Union Taps AI to Move to ‘Platform Operating Model'

Western Union launched an artificial intelligence-focused partnership with India’s HCLTech.The collaboration will see Western Union employ HCLTech’s AI solutions to move to a “platform operating model,” which will offer greater agility and scalability, according to a Monday (March 24) press release.“Western Union will harness HCLTech’s cutting-edge digital, cloud and AI solutions to enhance platform and channel capabilities, delivering seamless and innovative customer experiences,” the release said. “HCLTec ...