杭州启用首个无人政务智能厅

Core Insights - Hangzhou has launched its first unmanned smart government service hall, utilizing the "Shangxinbao" intelligent government system and "Shangxinban·Yun Window" platform to enhance service efficiency and accessibility [1][2] Group 1: Unmanned Smart Government Hall - The unmanned smart government hall in Hangzhou's Qianjiang New City is designed to provide services without human staff, leveraging AI technology for guidance and pre-approval processes [1] - The hall features an intelligent guiding robot named "Xinbao," which can understand both voice and text inputs, providing quick responses to user inquiries [1] - The integration of the DeepSeek large model has improved the AI assistant's ability to accurately interpret user needs and provide relevant information [1] Group 2: Service Efficiency and Coverage - The average daily transaction volume at the government service center in Shangcheng District exceeds 2,600, with a significant portion related to business registration [2] - The "Yun Window" machine covers the entire process from consultation to evaluation, allowing users to submit necessary documents for AI-assisted pre-review [2] - The AI assistant can instantly identify missing documents and notify users, streamlining the application process [2] Group 3: Business Environment Enhancement - The choice of Qianjiang New City for the unmanned hall is strategic, as it houses 86 office buildings and over 4,200 companies, indicating a high demand for basic government services [3] - The introduction of AI in government services aims to improve the business environment and reduce the need for human resources at traditional service windows [3] - A "one-click connection" feature allows users to reach government staff via video for assistance with issues that the AI cannot resolve [3]